Please note that the firm that made Helios X5000 network media player shutdown its operations sometime in 2008. The firm was originally called NeoDigits, having its website at www.neodigits.com. Subsequently, the website was renamed as www.helios-labs.com. Their customer service was excellent. Currently, the only websites that are up are http://www.helios-labs.net and http://www.helios-labs.eu. I tried to contact both these websites without any response. In addition, I tried to contact Hantz+Partner at http://www.hantz.com to seek their permission to publish the following support material without any success.
No support for the current owners of Helios X5000 network media player is available from any of these locations. I did not attempt phone support from Hantz+Partner. However, I understand that they are more responsive on the phone. In addition, the firmware download links are not working. Therefore, I've created this page in order to provide support to the current owners of Helios X5000 multimedia players. Please note I can't provide any support beyond what I've made available on this page. If you have any questions, please feel free to leave a comment here and I'll respond, when I've time. This is my hobby, not my profession. Therefore please do not expect much from me:
Before you attempt firmware upgrade, please note that NO SUPPORT IS AVAILABLE ON THIS PRODUCT. You will be attempting this upgrade at your own risk. If you are confident that you can perform this firmware upgrade, then please follow the process defined below:
Firmware download links are at the bottom of this page.
Helios X5000 Network Multimedia Player Firmware Update Procedure
Helios X5000 Network Multimedia Player Latest firmware version: 61-00-070410-01-HLO-230-000
Firmware Release Date: 10-Apr-2007
Firmware Release Notes:
- Improved DVD driver
- Power on display message
- Updated IR codes for second generation remote
There are two methods to upgrade the firmware on the X5000:
A: Automatic Web update:
- This is unlikely to work, since the firm is out of business.
Important - DO NOT POWER OFF the player during upgrade!
B: USB / Disc Update:
- Download the latest firmware and save to a folder on your computer.
- Extract the .zip file. The extracted folder contains two files, a .htm web page and a .bin firmware file.
- Copy the folder to a USB storage device or burn to a disc (CDR / DVDR, et cetera)
- Connect the USB device or disc to your player and start the player
- Using the remote control, open the location where you stored the firmware folder and open the .htm web page
- There is a link in the web page, click this link to begin upgrade.
- The upgrade is done in 3 stages: A - Receive New Image, B - Erase Old image, C - Write new image.
- When upgrade is complete, the player will automatically reboot in 10 seconds.
- After the player has automatically rebooted, you will need to manually power off-on (power button on player) for the changes to take effect.
Important - DO NOT POWER OFF the player during upgrade!
IMPORTANT NOTE:
Please check your Firmware Version before upgrading the unit
1. Press the remote button "SET UP" -- The Setup Menu will be displayed on the screen
2. Select the Firmware Tab to get the Firmware Version Details.
IF the unit's Firmware Version displays as:
14-49-060718-03-HLO-230-000
(Or) 14-50-060728-03-HLO-230-000
(Or) 14-50-060816-03-HLO-230-000
The Upgrade will involve three steps:
1. Upgrade to Version Date: 20th OCT 2006 then
2. Upgrade to Version Date: 08th JAN 2007 then
3. Upgrade to Version Date: 10th APR 2007
IF the unit's Firmware Version displays as:
60-25-061020-02-HLO-230-000
(Or) 60-25-061027-01-HLO-230-047
The Upgrade will involve two steps:
1. Upgrade to Version Date: 08th JAN 2007
2. Upgrade to Version Date: 10th APR 2007
IF the unit's Firmware Version displays as:
60-53-070108-01-HLO-230-000-HLO
The Upgrade will involve one step:
1. Upgrade to Version Date: 10th APR 2007
Important - DO NOT POWER OFF the player during upgrade!
Helios X5000 Firmware Download Links
Download Helios X5000 Network Media Player Latest Firmware Upgrade Dated April 10, 2007
Download Helios X5000 Network Media Player Firmware Upgrade Dated January 8, 2007
Download Helios X5000 Network Media Player Firmware Upgrade Dated October 20, 2006
Hello Ravi,
ReplyDeleteI just purchased a Helios X5000. I purchased it for my brother in law as he has been a slow adopter to technology. Personally I have a few NMT's in the house. I'm impressed with the build of this machine. Looks like it would last forever.
Are you still using your Helios?
Hi Pete - You bet! I'm still using it and it is a great machine and it was ahead of its times when it was released. Enjoy!
ReplyDelete